In May 2020 I sent an email, and a copy of it by certified mail return receipt requested, to Harriet Lewis, canceling the reservation and requesting a refund, less their $300 per person "administrative fee" (what a ripoff). I wonder how many of their clients were duped into accepting a voucher with this lie. So the OAT agent lied and tried to mislead me when she said refunds were not available as a matter of right, when clearly they are under their Terms and Conditions. She suggested I email one of the owners of the company, Harriet Lewis, to request a refund, saying she did not have authority to issue one. (NOTE: their Terms and Conditions have been very recently modified to say refunds in most cases will be processed within 90 days which is just awful).
But I read her their own Terms and Conditions which clearly provide a refund procedure for any cancelation, and says the refund will be processed within 30 days of their receipt of a cancelation by phone, online or certified letter. The agent told me refunds were not available and I would have to accept a voucher and book another trip in 2021 or 2022. In May 2020, with the COVID pandemic showing no signs of letting up, I called OAT to see what my options were if I cancelled.
In November of 2019, I booked an October 2020 trip to Sicily with OAT for my wife and I, and we prepaid the trip in full, ~$11,000 (huge mistake knowing what I know now, notwithstanding the 5% discount). This was to be our first trip with OAT, but we will never book with them again. This is the first time I have ever complained about a travel company, having previously used OAT's small group competitors Odysseys Unlimited and Road Scholar with great success. And based on reviews on tripadvisor and other sites, I am not alone. And I hope to save others the same aggravation and issues I am now experiencing. And finally, they have very, very poor customer service.
OVERSEAS ADVENTURE TRAVEL PLUS
Plus they are not complying with their own "Passenger Agreement"/Terms and Conditions (which they make you agree to in order to confirm a reservation) in honoring my request for a trip refund. WARNING: DO NOT USE OVERSEAS ADVENTURE TRAVEL AKA OAT!
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